Client stories
Success story 1
One of the top 20 tyre manufacturers in the world streamlines its fleet on street using Salesforce platform and custom made DMS.
Success story 2
A leading brand into end-to-end solutions for woven fabric machinery optimizes its sales and service processes with the help of Salesforce.
One of the top 20 tyre manufacturers in the world streamlines its fleet on street using Salesforce platform and custom made DMS
Challenges
- No real time visibility of the sales team activities
- Improper lead management resulting in loss of prospective customers
- No tracking of dealer activities
Solution
- Automated beat plans and geotagging to validate the visits
- Automated visits and sales reports
- Dealer 360 degree view encompassing past orders, stocks and activities
- Custom DMS integrated with Salesforce
Benefits
- Increased sales, efficient field force management, real time reporting and higher dealer satisfactions.
A leading brand into end-to-end solutions for woven fabric machinery optimizes its sales and service processes with the help of Salesforce.
Challenges
- No tracking of leads from various sources
- No complaint management system in place
- Manual work dependent on excel sheets
Solution
- Optimised and automated delivery scheduling system
- Integrated sales management cycle from enquiry to delivery phase
- Ticket management system with defined escalation matrices and SLAs
Benefits
- Better visibility of data, increased efficiency, reduced TATs, better tracking.