Client stories
Success story 1
A 1500 cr company in IT distribution streamlining their sales, service, and channel management by virtue of Salesforce platform.
Success story 2
A fortune 500 company into the sales of pet foods streamlines its marketing communication by virtue of Salesforce marketing cloud.
A 1500 cr company in IT distribution streamlining their sales, service, and channel management by virtue of Salesforce platform.
Challenges
- No real time visibility into the business KPIs
- No centralized system to manage dealer orders
- Many systems working in silos
Solution
- Unified view of customers across sales and services enables seamless communication between departments
- Integrated systems to provide a single source of truth
- Branded portal for dealers to manage the entire life cycle from onboarding to order punch in
Benefits
- Increased sales, higher customer satisfaction and reduced spend on channel management.
A fortune 500 company into the sales of pet foods streamlines its marketing communication by virtue of Salesforce marketing cloud.
Challenges
- No visibility into customer demographics
- Lack of targeted marketing
- Not able to maintain customer segregations
Solution
- Unified view of customer with complete demographic details trapped through various social media channels
- Targeted campaigns using marketing cloud
- Omnichannel setup
Benefits
- Increased sales, reduced marketing spends and higher churn ratio.